# Hospital Management System for Embu Hospitals and Clinics

> A regional referral centre on the eastern side of Mount Kenya, receiving patients from several surrounding counties.

Source: https://www.afyaconnect.africa/hospital-management-system/embu
Publisher: AfyaConnect HMS (Neurobyte Technologies), Nairobi, Kenya

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A regional referral centre on the eastern side of Mount Kenya, receiving patients from several surrounding counties.

## Healthcare in Embu County

Embu Level 5 Hospital is the county referral tier and serves as a regional referral centre for surrounding counties, alongside sub-county hospitals and a growing private sector.

Embu punches above its size as a referral centre. Patients arrive from neighbouring counties, which shapes what local facilities need from a system.

**Referrals both ways.** Embu facilities receive referrals from lower-level facilities around them and refer upward for what they cannot do. A referral that travels with the record, rather than a handwritten note, changes what the receiving clinician can do in the first ten minutes.

**Patients from elsewhere.** A large share of patients are not from the town. Good registration, with national ID captured and duplicate detection, keeps one person from becoming several records over several visits.

**Growing private facilities.** Private hospitals in Embu are expanding into specialist clinics and inpatient care, and the systems that served an outpatient clinic do not stretch to wards, theatre and multiple payers.

**Reporting load.** As a referral tier, facilities here carry substantial monthly reporting. Producing MOH returns from the record, rather than from tally sheets, is covered in our [KHIS reporting guide](/resources/khis-moh-705-711-monthly-reporting-guide).

## Where Embu facilities usually start

Registration, consultation and billing, with referrals configured early for facilities that receive many. Wards and theatre follow as the facility's scope requires.

AfyaConnect is cloud-hosted and supported remotely from Nairobi. There is no branch office in this town — onboarding, training and support are delivered online and by phone, which is why a facility here is set up on the same timeline as one in the city.

## AfyaConnect in Embu — common questions

### Do you support hospitals and clinics in Embu?

Yes. AfyaConnect is cloud-hosted, so a facility in Embu runs on exactly the same system as one in Nairobi, with the same features and the same support. Onboarding, data migration and staff training are delivered remotely, and the setup timeline is the same wherever the facility is.

### Is there an AfyaConnect office in Embu?

No — and we would rather say so than imply otherwise. Support is delivered remotely from Nairobi by phone, WhatsApp and screen share. For most facilities that turns out to be faster than waiting for a site visit, because a configuration question gets answered the same hour rather than the following week.

### Will it work with the internet connection we have in Embu County?

It is built on the assumption that the connection will fail sometimes. AfyaConnect installs as a progressive web app, so registration, consultation notes and dispensing continue working through an outage and synchronise when the line comes back. It runs on ordinary Android phones and tablets, not just desktops.

### Does it handle SHA claims for facilities in Embu County?

Yes. SHA membership is verified at registration and claims are built from the clinical record and submitted from inside the system, the same way for every contracted facility regardless of county. Legacy NHIF claims still in the pipeline are tracked alongside.