# Hospital Management System for Mombasa Hospitals and Clinics

> A coastal referral hub with a seasonal patient mix, a large informal sector and facilities spread across the island and mainland.

Source: https://www.afyaconnect.africa/hospital-management-system/mombasa
Publisher: AfyaConnect HMS (Neurobyte Technologies), Nairobi, Kenya

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A coastal referral hub with a seasonal patient mix, a large informal sector and facilities spread across the island and mainland.

## Healthcare in Mombasa County

Mombasa County is served by Coast General Teaching and Referral Hospital as the regional referral tier, with a substantial private and mission sector across the island, Nyali, Likoni and Changamwe.

Mombasa's operational profile is genuinely different from Nairobi's, and the differences show up in software.

**Split sites.** A group with a clinic on the island and another on the mainland is a common Mombasa shape. That makes multi-facility handling — shared patient identity, inter-site referrals, one consolidated financial view — a day-one requirement rather than a later ambition.

**Seasonality.** Tourism, port activity and the school calendar move demand around in ways that a Nairobi facility does not experience. Pharmacy reorder points set from a flat average will overstock in one quarter and stock out in the next; reorder levels driven by actual dispensing history handle this without anyone recalculating a spreadsheet.

**Payer mix skewed to cash and SHA.** A large informal-sector patient base means more cash and M-Pesa at the counter and less private scheme billing than an equivalent Nairobi facility. Fast, reliable mobile-money collection at the till matters proportionally more.

**Connectivity.** Coastal connectivity is decent but not uniform, and outages are common enough that a system requiring a live connection to register a patient is unusable. Offline-capable operation is not a marketing bullet here.

## Where Mombasa facilities usually start

Registration and billing first, pharmacy close behind. For groups with more than one site, the multi-facility configuration is done at the start rather than retrofitted — separating a shared patient list after the fact is far more work than setting it up correctly on day one.

AfyaConnect is cloud-hosted and supported remotely from Nairobi. There is no branch office in this town — onboarding, training and support are delivered online and by phone, which is why a facility here is set up on the same timeline as one in the city.

## AfyaConnect in Mombasa — common questions

### Do you support hospitals and clinics in Mombasa?

Yes. AfyaConnect is cloud-hosted, so a facility in Mombasa runs on exactly the same system as one in Nairobi, with the same features and the same support. Onboarding, data migration and staff training are delivered remotely, and the setup timeline is the same wherever the facility is.

### Is there an AfyaConnect office in Mombasa?

No — and we would rather say so than imply otherwise. Support is delivered remotely from Nairobi by phone, WhatsApp and screen share. For most facilities that turns out to be faster than waiting for a site visit, because a configuration question gets answered the same hour rather than the following week.

### Will it work with the internet connection we have in Mombasa County?

It is built on the assumption that the connection will fail sometimes. AfyaConnect installs as a progressive web app, so registration, consultation notes and dispensing continue working through an outage and synchronise when the line comes back. It runs on ordinary Android phones and tablets, not just desktops.

### Does it handle SHA claims for facilities in Mombasa County?

Yes. SHA membership is verified at registration and claims are built from the clinical record and submitted from inside the system, the same way for every contracted facility regardless of county. Legacy NHIF claims still in the pipeline are tracked alongside.