Telemedicine Software for Kenyan Clinics and Hospitals
Browser-based video consultations tied to the patient record, with nothing for the patient to install and M-Pesa payment inside the same flow.
What’s included
- Peer-to-peer video in the browser — no app install for the patient
- Consultation opens with the full patient record beside it
- Prescriptions and lab orders raised during the call, not after
- M-Pesa payment collected in the same flow as the booking
- Works on the mid-range Android phones patients actually own
- Session notes written straight into the medical record
Most telemedicine in Kenya is a WhatsApp video call with the notes written up afterwards, if at all. It works, in the sense that the patient gets advice — but there is no record, no prescription trail, no way to bill reliably, and no way for the next clinician to know the consultation happened.
The gap is not video. Video is solved. The gap is everything around it.
No app for the patient
The patient opens a link. It runs in the browser they already have.
This matters more than it sounds. Every step between "I need to see a doctor" and "I am talking to a doctor" loses people: install the app, create an account, verify the number, grant camera permission. By the time you have asked for four things, a meaningful share of patients have given up — and they are not a random sample, they are disproportionately the ones with the older phone, the tighter data bundle and the more pressing reason to be seen.
The record is open during the call
The clinician is not looking at a video window and trying to remember the history. The consultation runs beside the patient's record: previous visits, current medications, allergies, recent results. Prescriptions and lab orders are raised during the call.
Payment in the same flow
M-Pesa payment is collected at booking. This is the difference between a telemedicine service and a telemedicine experiment: chasing payment for a consultation that has already been delivered to someone in another county does not work, and every clinic that has tried it knows.
Built for the connection you have
The video is peer-to-peer, so it goes directly between the two devices rather than through a media server adding a hop and latency. When bandwidth tightens the call drops resolution rather than dropping the call.
Where it fits
Telemedicine is part of the hospital management system, not a separate product with a separate patient list. A virtual consultation is an encounter like any other — it bills the same way, claims the same way and appears in the same record.
For the operational side — pricing virtual consultations, scheduling them, deciding what should not be done remotely — see how Kenyan clinics can offer telemedicine.
Frequently asked questions
- Does the patient need to install an app?
- No. The patient opens a link and the consultation runs in their browser. That is deliberate: asking a patient to install an app, create an account and grant permissions before a consultation loses a large share of them at each step, and the ones you lose are disproportionately the ones who most needed the appointment.
- Will it work on a normal Kenyan mobile connection?
- It is built for it. The video is peer-to-peer, so it does not route through a media server that adds latency, and it degrades to lower resolution rather than dropping the call when bandwidth tightens. It works on the mid-range Android handsets that most patients actually have.
- Can the clinician prescribe during the call?
- Yes. The consultation runs beside the full patient record, so prescriptions, lab orders and referrals are raised during the call and land in the record immediately — not written on a pad afterwards and entered when there is time.
- How do patients pay for a virtual consultation?
- By M-Pesa, in the same flow as the booking. Collecting payment at booking rather than after the consultation is what makes virtual clinics viable — chasing payment for a service already delivered remotely is close to impossible.
- Is a video consultation compliant with Kenyan data protection law?
- The call itself is peer-to-peer and the clinical record it writes to is held under the same access controls, audit logging and tenant isolation as any other encounter in the system. Compliance with the Data Protection Act 2019 also depends on your own consent process and retention policy, which our guide on patient data compliance covers.