Hospital Management System for Eldoret Hospitals and Clinics
A teaching and referral centre for the North Rift, with a strong academic medicine presence and a wide, largely rural catchment.
Healthcare in Uasin Gishu County
Uasin Gishu is home to Moi Teaching and Referral Hospital and an associated medical school, giving Eldoret an academic-medicine density unusual outside Nairobi, alongside a substantial mission hospital sector across the North Rift.
Eldoret's facilities serve a catchment that is geographically enormous and largely rural, and that shapes what the software has to do.
Distance changes follow-up. When a patient's return journey is three hours each way, a routine review appointment is a real cost to them, and non-attendance is high. Two things move the needle: telemedicine for reviews that do not need a physical examination, and appointment reminders that actually reach the patient. Both are cheaper than the clinic slot they save.
Mission hospital sector. The North Rift has a dense mission hospital network, and those facilities run tight budgets with lean administrative staff. Software that requires a dedicated systems administrator is not viable; software that a clinical officer can administer alongside their real job is.
Academic medicine. Facilities linked to teaching and research need structured, extractable data rather than notes that only make sense to the person who wrote them. Research-grade extraction is only possible if the capture was structured in the first place.
Referral in both directions. As the referral tier for the North Rift, Eldoret facilities receive from a wide area and send onwards. A referral carrying the record — history, results, imaging reports — rather than a handwritten letter is the difference between the receiving clinician starting work and starting again.
Starting point
Registration and clinical records first for most Eldoret facilities, since the immediate problem is usually record retrieval rather than billing. Telemedicine tends to be adopted earlier here than elsewhere, for the distance reason above.
AfyaConnect is cloud-hosted and supported remotely from Nairobi. There is no branch office in this town — onboarding, training and support are delivered online and by phone, which is why a facility here is set up on the same timeline as one in the city.
What Eldoret facilities run on AfyaConnect
- Hospital Management System for Kenyan Hospitals — The full hospital platform — registration through discharge, with SHA claims and M-Pesa billing wired into the clinical workflow rather than bolted on afterwards.
- Pharmacy Management System for Kenyan Pharmacies — Barcode POS, a PPB-compliant controlled substances register that fills itself in, FEFO stock control and eTIMS invoicing — for a single chemist or a branch network.
- SHA and NHIF Claims Software for Kenya — Eligibility checked before the service, claims assembled from the clinical record instead of retyped, and a tracker that tells you which claims are stuck and why.
- Laboratory Information System for Kenyan Facilities — Order to result without paper: barcode sample tracking, turnaround times you can actually see, and critical results that have to reach a named human.
- Telemedicine Software for Kenyan Clinics and Hospitals — Browser-based video consultations tied to the patient record, with nothing for the patient to install and M-Pesa payment inside the same flow.
- Electronic Medical Records for Kenyan Facilities — One patient record that follows the patient across every department, with access control and an audit trail that satisfies the Data Protection Act.
AfyaConnect in Eldoret — common questions
- Do you support hospitals and clinics in Eldoret?
- Yes. AfyaConnect is cloud-hosted, so a facility in Eldoret runs on exactly the same system as one in Nairobi, with the same features and the same support. Onboarding, data migration and staff training are delivered remotely, and the setup timeline is the same wherever the facility is.
- Is there an AfyaConnect office in Eldoret?
- No — and we would rather say so than imply otherwise. Support is delivered remotely from Nairobi by phone, WhatsApp and screen share. For most facilities that turns out to be faster than waiting for a site visit, because a configuration question gets answered the same hour rather than the following week.
- Will it work with the internet connection we have in Uasin Gishu County?
- It is built on the assumption that the connection will fail sometimes. AfyaConnect installs as a progressive web app, so registration, consultation notes and dispensing continue working through an outage and synchronise when the line comes back. It runs on ordinary Android phones and tablets, not just desktops.
- Does it handle SHA claims for facilities in Uasin Gishu County?
- Yes. SHA membership is verified at registration and claims are built from the clinical record and submitted from inside the system, the same way for every contracted facility regardless of county. Legacy NHIF claims still in the pipeline are tracked alongside.